About

Frequently Asked Questions:

General FAQs

  • General FAQs
  • Seller Registration FAQs
  • Buyer Registration FAQs
  • Appointment FAQs

General FAQs

Q: Where is Rendez-vous Canada+ 2021 taking place?

  • This year RVC+ will be going virtual due to the ongoing global pandemic and resulting group gathering and travel restrictions. We look forward to returning to an in-person event in 2022.

 

Q: Why is this year’s event called RVC+?

  • Rendez-vous Canada+ (RVC+) is a shift in thinking about the potential of RVC. In 2021, we are embracing a more expansive and inclusive mindset that allows us to take the event to new platforms and new audiences. RVC+ is an invitation to share our love for Canada and foster a strong and vibrant visitor economy in Canada.

 

Q: What is the dress code?

  • Just like an in-person meeting, dress for success!

 

Q: Is Rendez-vous Canada+ by invitation only?

 

Q: Where can I find an attendee list?

  • The online directory will be available to all registered Rendez-vous Canada+ delegates as of March 15, 2021 through your MyRVC portal. Attendee lists are not available to the general public.

 

Q: How will the scheduling work with buyers and sellers located in different time zones?

  • Appointments will begin at 12:00 UTC/8:00 Eastern on Tuesday, May 18, and continue 24 hours a day until 23:59 UTC/19:59 Eastern on Thursday, May 20. Appointments and all official events will appear on your schedule in your local time zone based on your computer settings.All timeslots are numbered and requests for appointments will reference the appointment number. (i.e. Jane Smith requests a meeting during timeslot 14.) Please refer to buyer appointment schedules here for details regarding buyer appointment times.

 

Q: Is Destination Canada planning to have an InsideTrack session this year?

  • Yes, Destination Canada is planning webinar format sessions on May 17. Inside Track will be accessible to all RVC+ virtual attendees through the virtual event portal.

Seller Registration FAQs

Q: What is included with a booth package?

  • All booths include one (1) delegate registration, choice of 4 virtual booth spaces, company branding with organization logo, opportunity to upload video, PDF and PowerPoint documents, opportunity for one on one video chats with screen sharing and presentation options, access to a list of booth visitors, and listing in the RVC+ online directory. TIAC Members and Sponsors will have the opportunity to choose from 7 virtual booth spaces (4 standard + 3 premium booth options). Additional details are available here.

 

Q: I purchased a half booth package last year, what type of booth should I purchase this year?

  • If you registered for RVC 2020 or attended RVC in person in 2019, we recommend purchasing a Virtual Booth with Appointments package. Please refer to your invitation letter for details regarding your approved booth package type.

 

Q: I purchased a double booth last year, will I have 2 booths this year?

  • No, each seller organization will have the opportunity to select one (1) virtual booth space. Please see booth options here. We recommend that sellers who have traditionally had double, triple, or quad booths purchase an additional appointment schedule with the Virtual Booth with Appointments package.

 

Q: I was approved for a Virtual Booth Only, can I make appointments with Buyers?

  • Virtual Booth Only Sellers do not have the opportunity to pre-schedule appointments with Buyers and do not have access to RVC+ Appointment Matching. Virtual Booth Only Sellers can meet with Buyers in their virtual booth on an ad-hoc basis.Virtual Booth Only Sellers who would like to pre-schedule appointments with Buyers can register for Waitlist Appointments. Waitlist requests will be reviewed by your Provincial/Territorial representative and you will be contacted in March if your application is approved.

 

Q: How do I customize my booth design?

  • Sellers can select their preferred booth design and upload booth content and branding through the MyRVC portal as of the end of March, 2021. Sponsors and TIAC Members will have the opportunity to select from 3 Premium booth and 4 Standard booth options. Non-members will have the opportunity to select from 4 Standard booth options. Please see booth options here.

 

Q: Do I need to be online to staff my virtual booth 24 hours a day?

  • We recommend that you plan to have staff online while your preferred markets are taking appointments. Please refer to this guide to view the schedules for each of the buyer markets. Sellers who are not online will be able to view a list of booth visitors and can follow up with any buyers that visited the booth while they were offline.

 

Q: My additional sellers plan to sit in on appointments. Should I register them as Additional Virtual Delegates with Appointment Schedule or without Appointment schedule?

  • If additional sellers are planning to share appointments, you should register them at the $95 + HST rate: Additional Virtual Delegate without an appointment schedule.
  • If your organization plans to purchase more than one appointment schedule, then you should purchase an Additional Virtual Delegate with Appointment Schedule registration for $550 + HST.

 

Q: Can additional seller delegates share appointments?

  • Yes! Additional sellers can share the appointment schedule, either by joining the primary delegate for pre-scheduled appointments or by taking an appointment on behalf of the primary delegate. Sellers also have the option of purchasing additional appointment schedules for $550 + HST.

 

Q: How many additional virtual delegate registrations can I purchase?

  • There is no limit to the number of additional registrations you can purchase.

 

Q: Can I purchase appointments without a virtual booth?

  • No, all seller packages include one (1) virtual booth.

 

Q: Are there discounts available for TIAC members?

  • Yes! TIAC Members save 20% on all partnership and branding opportunities.

 

Q: Can I purchase a one-day registration?

  • No, all RVC+ user accounts have access to the virtual event from May 17 through May 20.

 

Q: I’m not sure who is going from my organization, can I register now and add registrations later?

  • Yes, registrations can be added at any time.

 

Q: Can I pay by cheque or Electronic Funds Transfer?

  • Yes, if you would like to pay by cheque or EFT, select “Invoice” from the payment page of the Rendez-vous Canada+ registration form. A $35 processing fee applies to all cheque or EFT payments.

 

Q: Are there discounts available for TIAC members?

  • Yes! TIAC Members save 20% on all partnership and branding opportunities.

 

Q: What partnership or branding opportunities are available for sellers?

  • The Rendez-vous Canada+ Partnership and branding package can be found here.

Buyer Registration FAQs

Q: Can I purchase a one-day registration?

  • No, all RVC+ user accounts have access to the virtual event May 17 through May 20.

 

Q: Can I bring another person from my company to attend appointments with me?

  • Yes, Buyers can register additional delegates to share their appointment schedule for $95 + HST. Please select a “Buyer without Appointment Schedule” package when registering for Rendez-vous Canada+.

 

Q: When can I register for FAM tours?

  • In-person FAM tours will not be taking place this year. Virtual FAMs will be available through the RVC+ virtual platform. More information to follow.

 

Q: I am not available to take appointments throughout the full 3 days of RVC+. Can I block timeslots on my schedule?

  • Yes, you can customize your personal schedule and block or open any timeslot. Please see the “Edit Timeslots” section of the Appointment Request Guide for more info

 

Q: My appointment schedule doesn’t match my location. Can I switch to another region?

Appointment FAQs

Q: How long is each appointment?

  • Appointments are 20 minutes in length with no transition time between appointments

 

Q: When can I start requesting appointments?

  • TIAC Members can begin requesting appointments on March 15, 2021. Buyers and non-member sellers can begin requesting appointments on March 29, 2021.

 

Q: What is the maximum number of appointments I can have?

  • There are a total of 180 available appointment slots. Each appointment-taking delegate (Buyer or Seller) can have up to 50 pre-scheduled appointments during the appointment matching phase. Appointment matching schedules will be posted on April 26, 2020 and buyers and sellers will then have the opportunity to request additional appointments to fill any available timeslot.

 

Q: I noticed that Sellers have the opportunity to book appointments at any time, 24 hours a day.  Do I have to take appointments in the middle of the night?

  • Appointments will begin at 12:00 UTC/8:00 Eastern on Tuesday, May 18, and continue 24 hours a day until 23:59 UTC/19:59 Eastern on Thursday, May 20. Buyer appointments times are selected based on the preferential time slots for their region.Sellers will have the opportunity to book appointments during any of the 180 timeslots. You can customize your schedule to your preferred working hours or you can make appointments in the middle of the night in order to speak to a specific market.We recommend that you plan your schedule based on the buyer markets that you hope to meet:
    • Buyers in Europe will have appointment slots available during timeslots 1-21; 58-90; and 130-162
    • Buyers in Americas will have appointment slots available during timeslots 4-36; 76-108; and 148-180
    • Buyers in Asia Pacific region will have appointment slots available during timeslots 28-63; 100-135; and 172-180

 

Q: Can I assign someone else to take my appointments during times when I am unavailable?

  • Yes, Buyer and Seller organizations can assign more than one delegate to an appointment schedule and divide or share the appointments as they wish. Each additional delegate must register separately. The cost for additional virtual delegates is $95 + HST.

 

Q: Can I request multiple appointments with the same buyer/seller?

  • This year we have increased the appointment length from 12 minutes to 20 minutes eliminating the need for double appointments.

 

Q: I only want to meet with buyers from specific countries, can I block requests from buyers that are outside of these regions?

  • Yes, however, you must configure your country opt-outs through your MyRVC portal prior to March 15, 2021. After that date, you may still edit your opt-out preferences but changes will not be retroactive to requests that were already submitted.

 

Q: I do not want to meet with any OTAs, can I block appointments from these organizations?

  • Yes, OTAs can be selected as one of the opt-out options on the Mapping/Assignment page of your MyRVC portal. Opt-outs must be completed by March 15, 2021.

 

Q: My appointment schedule has slots blocked but I want to take appointments during those times, can I do that?

  • Yes, you can unblock your scheduled breaks through your MyRVC portal or the RVC+ Mobile App. Please see the “Changing your Schedule” section of the Appointment Request Guide for more info.

 

Q: I have appointments on my schedule with buyers/sellers that I do not want to meet with. Can I cancel?

  • Yes, you can cancel appointments through your MyRVC portal or the Rendez-vous Canada Mobile app. Please be respectful of your colleagues and cancel appointments as far in advance as possible to allow time to rebook appointments.

 

Q: Where can I get the contact info for people I am meeting with?

  • You can download delegate contact info in excel through your MyRVC portal (coming soon). Select “Print/Export” from the Appointments screen and select Excel export.

 

Q: Is it possible to print the profiles of the people I am meeting with?

  • You can download the full profiles in word doc through your MyRVC portal. Select “Print/Export” from the Appointments screen and select the Word export.

 

Q: Can I book appointments using the mobile app?

  • Yes, all appointment functions are available through the mobile app.

 

Q: I am not an appointment taking delegate, can I book appointments?

  • No, only the appointment taking delegate(s) from your organization can book or modify appointments.