Frequently Asked Questions

General FAQs

  • General FAQs
  • Seller Registration FAQs
  • Buyer Registration FAQs
  • Appointment FAQs

General FAQs

Q: Where is RVC 2019 taking place?


Q: What is the dress code?

  • Business or business casual during official event hours.


Q: Is RVC invitation only?

  • Yes, RVC is by invitation only and is not open to the public. Please view our selection criteria for more information.


Q: Can I purchase a ticket for one of the evening functions only?

  • No, RVC does not sell tickets to official social functions. All social events are included in the delegate registration fee.


Q: Can I bring a guest?

  • No, since RVC is by invitation only, there is no spousal or child program.


Q: Is there wireless internet available at RVC?

  • Yes, WiFi will be available throughout the Metro Toronto Convention Centre and inside the Marketplace. WiFi is also available at all official RVC host hotels.


Q: Where can I find an attendee list?

  • The online directory will be available to all registered RVC delegates as of March 4, 2019 through your MyRVC portal. Attendee lists are not available to the general public.


Q: What roles do Destination Canada and the Tourism Industry Association of Canada (TIAC) play?

  • Destination Canada holds the official mark for Rendez-vous Canada and has been responsible for the event since 1977. Since 1998, Rendez-vous Canada has been managed by the Tourism Industry Association of Canada (TIAC) on behalf of Destination Canada, including provincial, territorial and municipal/regional tourism authorities and the private sector.


Q: Where can I find the Marketplace floorplan?

  • The Marketplace floorplan will be available online in March 2019.


Q: Where can I find the schedule of events?

  • The latest schedule of events can be found here.


Q: Are there airline discounts available for RVC?

Seller Registration FAQs

Q: What is included with a booth package?

  • All booths include one (1) delegate registration, appointment schedule and basic booth furnishings. Additional details are available here.


Q: How many additional registrations can I purchase?

  • There is no limit to the number of registrations or delegates, however, half booth sellers should be respectful of their booth partners and limit the number of sellers in the booth to only one (1) or two (2) at a time.


Q: I would like to upgrade to a larger booth space, how can I do that?

  • Select “Request Booth Upgrade” when registering for RVC. Your request will be reviewed by your National/Provincial/Territorial representative and you will be notified in February if additional space is available. If you have already registered and would like to upgrade, please contact the RVC Project Office.


Q: I have purchased a half booth; can I choose my booth partner?

  • Half booth sellers have the option of requesting a booth partner through your MyRVC portal. Requests must be submitted by January 31, 2019.


Q: Are there discounts available for TIAC members?

  • Yes! TIAC Members save 20% on all booth packages and 20% on all partnership and branding opportunities.


Q: Can I purchase a one-day registration?

  • Seller’s one-day registration will be available as of April 15, 2019. Registrations can only be added by the company’s primary contact through their MyRVC portal.


Q: I’m not sure who is going from my organization, can I register now and add registrations later?

  • Yes, registrations can be added at any time, including onsite at RVC.


Q: Can I pay by cheque or Electronic Funds Transfer?

  • Yes, if you would like to pay by cheque or EFT, select “Invoice” from the payment page of the RVC registration form. Note that full payment must be received by January 18, 2019. Late fees apply to all payments received after January 18, 2019.


Q: Do I need to order electricity for my booth?

  • If you require electricity in your booth you must order through the official RVC supplier. Order forms will be available in November.


Q: Do I need to order internet for my booth?

  • Access to Wi-Fi will be provided compliments of the Tourism Industry Association of Canada to delegates on the Marketplace floors to access email and to connect to the RVC Mobile App.**Note that this is not intended for web streaming. If you need high speed internet for sales support, you may wish to order dedicated High-Speed Internet services through the official supplier.


Q: What partnership or branding opportunities are available for sellers?

  • The RVC Partnership program will be available on our website in late September, however, some opportunities are limited so we encourage you to contact Jennifer Taylor, Vice President, Marketing and Member Relations, as soon as possible if you have a specific opportunity in mind.

Buyer Registration FAQs

Q: Can I purchase a one-day registration?

  • No, we do not offer a one-day Buyer registration package.


Q: Can I bring another person from my company to attend appointments with me?

  • Yes, all buyers are welcome to bring a colleague to share their appointment schedule. Please select a “Non-appointment taking” package when registering your colleague for RVC.


Q: If I purchase an accommodations package, can I choose which hotel I stay at?

  • No, RVC accommodations are assigned by country delegation by the RVC Project Office. You will be notified in April of your assigned hotel.


Q: Which nights are included in the hotel accommodations package?

  • The RVC accommodation package includes a maximum of five (5) nights for the nights of Monday, May 27 to Friday, May 31, 2019 ONLY. Dates are not transferrable. Additional nights for early arrivals or late departures can be purchased at RVC discounted rates (subject to availability).


Q: When can I register for FAM tours?

  • FAM Tour registration will be available online from February 1, 2019 through March 1, 2019. Spaces are limited and subject to availability. Tours are limited to registered RVC Buyers and Media ONLY.


Q: When can I register for city tours?

  • Toronto City tour registration will be available online from March 4, 2019 through April 5, 2019. Spaces are limited and subject to availability. Tours are available to all registered RVC delegates. Additional tickets are not available for purchase.

Appointment FAQs

Q: How long is each appointment?

  • Appointments are 11 minutes in length with a four-minute (4-minute) break to transition to the next appointment.


Q: When can I start requesting appointments?

  • TIAC Members can begin requesting appointments on March 4, 2019. Buyers and non-member sellers can begin requesting appointments on March 18, 2019.


Q: What is the maximum number of appointments I can have?

  • There are a total of 75 available appointment slots – 25 appointments per day. Each appointment-taking delegate (Buyer or Full booth seller) can have up to 69 pre-scheduled appointments plus 6 scheduled breaks. Half booth sellers can have up to 34 appointments. Half booth sellers who purchase a concurrent upgrade by March 1, 2019 can schedule up to 35 additional manual appointments for a potential of 69 appointments plus 6 scheduled breaks.


Q: Can I request multiple appointments with the same buyer/seller?

  • Buyers may request back-to-back appointments with the same Seller if the Buyer estimates they will require more than 11 minutes to conclude their discussion with that Seller.


Q: I only want to meet with buyers from specific countries, can I block requests from buyers that are outside of these regions?

  • Yes, however you must configure your country opt-outs through your MyRVC portal prior to March 1, 2019. After that date, you may still edit your opt-out preferences but changes will not be retroactive to requests that were already submitted.


Q: I do not want to meet with any OTAs, can I block appointments from these organizations?

  • Yes, OTAs can be selected as one of the opt-out options on the Mapping/Assignment page of your MyRVC portal. Opt-outs must be completed by March 1, 2019.


Q: My appointment schedule has slots blocked for breaks. I want to take appointments during those times, can I do that?

  • Yes, you can unblock your scheduled breaks through your MyRVC portal or the RVC Mobile App. Please see the “Changing your Schedule” section of the Appointment Request Guide for more info.


Q: Do TIAC Members have priority appointments?

  • Yes! New this year, TIAC Members have front-of-the-line access to appointments including: Early access to submit appointment requests, opportunity to submit additional appointment requests, priority appointment scheduling and automatic booking of manual appointment requests. Find out more info here.


Q: I purchased a concurrent upgrade but only half my schedule is filled. How do I fill the remaining appointments?

  • Half booth sellers who purchase concurrent upgrades can fill the remaining half schedule after April 15, 2019.


Q: I missed the deadline to purchase a concurrent upgrade, can I buy it now?

  • No, unfortunately March 1, 2019 is the last day to purchase a concurrent upgrade.


Q: I have appointments on my schedule with buyers/sellers that I do not want to meet with. Can I cancel?

  • Yes, you can cancel appointments through your MyRVC portal or the RVC Mobile app. Please be respectful of your colleagues and cancel appointments as far in advance as possible to allow time to rebook appointments.


Q: I have other meetings during RVC and cannot take appointments during those times. Can I block timeslots on my schedule?

  • Yes, you can block any open timeslot on your schedule. Please see the “Changing your Schedule” section of the Appointment Request Guide for more info.


Q: Where can I get the contact info for people I am meeting with?

  • You can download delegate contact info in excel through your MyRVC portal. Select “Print/Export” from the Appointments screen and select Excel export.


Q: Is it possible to print the profiles of the people I am meeting with?

  • You can download the full profiles in word doc through your MyRVC portal. Select “Print/Export” from the Appointments screen and select the Word export.


Q: Can I book appointments using the mobile app?

  • Yes, all appointment functions are available through the mobile app.


Q: I am not an appointment taking delegate, can I book appointments?

  • No, only the appointment taking delegate(s) from your organization can book or modify appointments.