Key Dates
Booth Registration/Cancellation Deadline
Additional or Concurrent Schedule Cancellation Deadline
Secondary Delegate Cancellation Deadline
Booth Registration/Cancellation Deadline
Additional or Concurrent Schedule Cancellation Deadline
Secondary Delegate Cancellation Deadline
Cancellations
In the unfortunate event you need to cancel once you’ve registered for Rendez-vous, we ask you to submit cancellation and refund requests in writing to the RVC project office. Booth cancellation requests received by January 18, 2019 are entitled to a full refund minus the following processing fees:*
Regrettably, refunds will not be granted for requests received afterJanuary 18, 2019.
Additional schedule and concurrent schedule upgrade cancellation requests received by March 1, 2019 are entitled to a full refund minus a $100 processing fee. Regrettably, refunds will not be granted for requests received after March 1, 2019.*
Delegate cancellation requests received by April 5, 2019 are entitled to a full refund minus a $100 processing fee. Regrettably, refunds will not be granted for requests received after April 5, 2019.*
*Credit cards will be processed within three (3) business days of receipt of request for refund. Cheque refunds may not be processed until after RVC 2019.
Delegate Substitutions
Substitution of a registered Delegate is accepted any time with the written authorization of the Seller who is no longer able to attend, or written authorization from the Primary Company contact. Delegate substitutions are subject to a $100 processing fee. Please submit substitution requests to the RVC project office [email protected].**
**Where applicable, appointment schedules will automatically transfer from the original Delegate to the substitute Seller.
Your Name Badge is Your All-Access Pass
Badges, bearing individual and registered organizations’ names and country of operation are required to gain entry to all official RVC functions. Badges are non-transferable, must be visible always and may not be defaced or altered with business cards, pins, or stickers.
Lost or misplaced badges are subject to a $100 reprint fee.
Guest/Accompanying Persons Policy
Your individual registration gives you all access to Rendez-vous Canada’s full schedule of events. Unfortunately, guests, colleagues, spouses, family members, VIPs or accompanying persons are not permitted access to any Rendez-vous Canada facilities, events, functions or activities unless they too are registered participants or have been specifically authorized by the host of a function and have approval by Rendez-vous Canada organizing team. Rendez-vous Canada does not sell individual tickets to functions, events, activities, etc.
Code of Conduct
Rendez-vous Canada provides an opportunity for Buyers and Sellers of Canadian tourism experiences to engage, collaborate and learn innovative ways to market and sell Canada through marketplace meetings and hosted on and offsite functions and events. It is not a place for inappropriate behaviour, or any activities that are off-topic, disruptive or abusive.
Action may be taken to address any individual or group who fails to comply with the Rendez-vous Code of Conduct. All violations of the law will be reported to local authorities. For emergencies, please dial 9-1-1. Non-emergencies can reach the Metropolitan Toronto Police at (416) 808-2222.
Right to Review Participation
Destination Canada and the Tourism Industry Association of Canada (TIAC) reserves the right to review both an individual organization’s participation at Rendez-vous Canada and the Selection Criteria on an annual basis to ensure it is consistent with current conditions and trends. Appeals, in writing, to decisions can be made to Destination Canada who will appoint three Committee members to review the decision.
The number of requested appointments and total appointments from the previous year’s Rendez-vous Canada are determining factors for continued participation in Rendez-vous Canada. TIAC, Destination Canada and provincial and territorial coordinators reserve the right to establish performance thresholds as a method of managing access to participation in Rendez-vous Canada.
As part of the registration process, all participants must agree to adhere to the Policies and Procedures and abide by the Code of Conduct of Rendez-vous Canada.